Frequently Asked Questions
Find answers to the most common questions about FMCAMPS
General
What is FMCAMPS?
FMCAMPS is a B2B SaaS platform for On-Site service management. Its main focus is Energy and Resources, and it also adapts to corporate operations, logistics, retail, and self-managed maintenance depending on each operation's profile and scope.
What type of companies is FMCAMPS for?
FMCAMPS is designed for companies that operate or manage services across industrial sites, camps, plants, assets, and infrastructure. It is especially useful for Facility Management contractors, specialized maintenance providers, plant operators, and organizations with remote or multi-site operations.
What industries do you serve?
Our primary focus is Mining, Energy, and Oil & Gas. Depending on the customer and operation type, the platform also applies to corporate environments, logistics, food service, and retail, with modules and configurations adapted to each operational context.
What size of operation do I need?
FMCAMPS scales from focused operational deployments to multi-site rollouts with different user profiles. The real scope depends on the contracted modules, operational complexity, and number of sites to be managed.
Is it SaaS or on-premise?
FMCAMPS operates as a cloud SaaS platform. It does not require local infrastructure to get started and is accessed from the browser with a field-optimized PWA experience, making deployment, updates, and remote operation easier.
Pricing & Plans
How does pricing work?
Our pricing is defined by operational scope, required modules, number of users, and number of sites. We offer three main plans: Starter, Standard, and Enterprise. Contact us for a quote tailored to your operation.
Are there setup or implementation costs?
Implementation cost varies depending on the complexity of your operation and the amount of data to migrate. It includes initial configuration, data migration, team training, and go-live support. Standard implementation takes 2-4 weeks.
Can I try FMCAMPS before buying?
Yes. We offer personalized demos that present the platform according to the customer's operational context. When the project justifies it, we can also evaluate a controlled validation environment as part of the commercial process.
What does the base plan include?
The Starter plan includes FMCAMPS core operational capabilities: work orders, equipment and infrastructure control, offline support for critical flows, operational reporting, and initial training. Advanced modules are added according to each operation's scope.
Are there permanence contracts?
Commercial terms and service duration are defined in the corresponding proposal, based on the operational scope, contracted plan, and any required additional services.
Implementation
How long does implementation take?
Standard implementation takes 2 to 4 weeks depending on: Number of modules to implement, Volume of historical data to migrate, Integrations with existing systems, and Client team availability. Express implementations can be completed in 2 weeks.
Do I need to migrate historical data?
Not mandatory, but highly recommended for historical continuity. We can migrate data from: Current inventories, Active personnel, Suppliers and contracts, Assets and equipment, Open work orders. Historical data older than 2 years can be selectively migrated.
Do you offer training?
Yes. Implementation includes training for the key operational profiles, go-live guidance, and reinforcement sessions according to the contracted modules and rollout complexity.
Who does the onboarding?
A specialized FMCAMPS consultant will be assigned as implementation project leader. The consultant coordinates with your team, configures the platform, supervises data migration, and leads training sessions.
Is there post-implementation support?
Yes, we offer support during the first 4 weeks post go-live. This includes: Priority support, Reinforcement sessions, Configuration adjustments, and Quick incident resolution. Afterwards you continue with your plan's standard support.
Technical Aspects
What technologies do you use?
FMCAMPS is built on a cloud SaaS architecture running on AWS, with a Multi-Site operating model, layered security, and continuity for field execution. At a functional level, it combines the operational application, messaging services, and platform components designed for industrial and remote environments.
Is it mobile-friendly?
Yes. FMCAMPS provides a responsive, field-oriented experience optimized for tablets and smartphones through its PWA approach. This allows teams to work from the browser with touch-friendly interaction and synchronization when connectivity is available.
Does it work offline?
Yes. FMCAMPS follows an offline-first approach for critical flows. Depending on the module and configuration, users can review assigned work, capture operational data, and synchronize automatically once connectivity is restored.
Do you have an API?
FMCAMPS can integrate with corporate ecosystems and complementary services depending on the project scope. Integrations are defined case by case based on contracted modules, required flows, and each customer's architecture.
What integrations do you support?
The most common integration categories include ERP, HR, BI, messaging, and corporate support services. The feasibility and depth of each integration depend on the functional scenario and the customer's technology environment.
How do you handle security?
The platform applies security controls across infrastructure, access, encryption, and traceability. FMCAMPS runs on AWS, uses Multi-Site isolation by client and operation, and aligns its compliance posture with ISO and SOC frameworks according to the documented infrastructure and control scope.
Where is data hosted?
FMCAMPS currently operates its cloud infrastructure on AWS, primarily in the us-east-1 region. If a project requires specific residency or compliance considerations, the deployment strategy is evaluated within the commercial and technical scope.
What uptime do you guarantee?
FMCAMPS can operate under service commitments defined by plan and scope. For scenarios requiring higher continuity and operational attention, support and availability commitments are established in the corresponding commercial proposal.
Support
What kind of support do you offer?
We offer support by phone, email, and WhatsApp. The base service covers Monday to Friday during business hours, and Standard and Enterprise include extended Premium support 12x7x365.
In what languages do you offer support?
We offer support in three languages: Spanish (Peru, Chile, Colombia), English, and Portuguese (Brazil). Our support team is native or bilingual in these languages.
Is support 24/7?
Basic support is provided Monday to Friday during office hours. Extended Premium support 12x7x365 is included in Standard and Enterprise, and can also be contracted as an additional service when required.
How to contact support?
You can currently contact us by phone, email, and WhatsApp. The specific operational channels are confirmed during onboarding and in each customer's commercial proposal.
Is there documentation available?
Yes. FMCAMPS provides functional documentation and support materials for implementation, adoption, and operation of the contracted modules. The format and level of detail may vary depending on project scope.
Do you offer continuous training?
Yes. We can support adoption with additional training, reinforcement sessions, and continuity support for new users or operational changes, depending on the plan and the customer's needs.
What if I have a critical problem?
For critical incidents, we recommend contacting the enabled support channels immediately. Prioritization, escalation, and follow-up are managed according to the contracted service level and the operational criticality of the case.
Didn't find your answer?
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